How can I book an appointment?

You can book online, by phone at 024 423 02 24, or by email at beaute@bainsyverdon.ch.

I can't book online — what should I do?

No problem. Contact us by phone or email, letting us know your availability, the treatment you'd like and your name. We'll check the schedule and make the booking together.

Why aren't some time slots showing online?

Online booking only shows slots that match the treatment duration and team availability. For a specific request, call or email us and we'll check manually.

Can I change or cancel my appointment?

Yes — cancellations must be made at least 24 hours in advance. If possible, please let us know earlier; we would be very grateful.

Can I book a treatment for two people?

Yes, subject to cabin and team availability. Please contact us directly to check duo time slots.

Can I request a specific therapist?

You can state your preference when booking. We'll do our best to accommodate it depending on availability, but it cannot always be guaranteed.

Can I book online using a gift voucher?

No, gift vouchers cannot be used to book directly online. Please contact us by phone or email with the voucher number, the treatment specified and its expiry date so we can make the booking correctly.

What information do I need to provide when booking with a gift voucher?

Please provide the name shown on the voucher, the voucher number or code, the treatment included, the expiry date, and your availability. The voucher must be presented on the day of your appointment.

My gift voucher has expired — can I still use it?

Please contact us by email at beaute@bainsyverdon.ch with the voucher number and expiry date, and we will look into it.

Can I get a refund on a gift voucher?

Gift vouchers are non-refundable. We can help you choose a treatment that matches the value of the voucher.

Where are you located?

We are located at the Grand Hôtel des Bains, Avenue des Bains 22, 1400 Yverdon-les-Bains.

Where should I go when I arrive?

Head to the Hôtel des Bains reception, then turn left. Don't hesitate to ask at the front desk.

Where can I park? Is it free?

You can leave your car in the hotel car park, which is free for guests.

How early should I arrive before my treatment?

We recommend arriving 10 to 15 minutes before your treatment so you can settle in, change if needed, and start on time.

What happens if I arrive late?

We'll do our best to carry out your treatment, but lateness may reduce its duration in order to respect subsequent appointments.

The Thermal Centre is under renovation — where do treatments take place?

In hotel rooms, which serve as treatment cabins with en-suite bathrooms. We have 4 cabins available.

Is pool access included in my treatment?

It depends on the package booked. Some treatments include access, others do not. We will confirm this when you book.

Is the pool open on the day of my treatment?

We invite you to check the opening hours at the time of booking. In the event of an unexpected closure, our team will inform you of the options or alternatives available.

What should I bring to the baths?

Please bring a swimsuit and a towel. If pool access is included in your treatment, we will provide a bathrobe.

Should I bring my own shower products?

Yes, if you are using the baths.

What payment methods do you accept?

We accept bank cards, cash, TWINT, and gift vouchers.

Can I pay with a gift voucher?

Yes, provided the voucher is valid and meets the conditions stated. Please present it on the day of your appointment, ideally upon arrival.

Can I top up a gift voucher with another payment method?

Yes — if the chosen treatment exceeds the voucher value, the difference can be paid on the spot using any of our accepted payment methods.

How should I prepare for my massage?

You may keep your underwear on if you prefer, but the most comfortable option is to use the disposable briefs provided.

I don't know which massage to choose — can you help?

Of course. We'll ask you a few questions: the aim of the treatment, areas of tension, preferred pressure, and any contraindications. We'll then guide you towards the most suitable massage.

Which massage should I choose to relax?

For overall relaxation, we recommend a Classic or Oriental massage — enveloping and fluid. It's ideal for letting go, reducing stress and enjoying a peaceful moment.

Which massage should I choose for muscle tension?

A deeper or more targeted massage may be advised, depending on your comfort level and the areas to be worked on. Please mention your tension points when booking and to your therapist before the session. A sports or therapeutic massage is recommended.

Can I choose the pressure of the massage?

Yes. The pressure can be adjusted during the treatment. Please don't hesitate to say if you'd like it softer, firmer, or if a particular area is sensitive.

Which duration should I choose — short or long?

A shorter treatment is good for targeting a specific area or trying a massage for the first time. A longer session allows for more thorough work and a deeper sense of relaxation.

Are there any contraindications for massage?

Yes — certain conditions require medical advice or adaptation: fever, infection, phlebitis, recent surgery, pregnancy, heart problems, ongoing medical treatment, or significant pain. If in doubt, please contact us before booking.

Do you offer pregnancy massages?

Some massages can be adapted for pregnancy. Please let us know the stage of your pregnancy when booking so we can confirm whether the treatment is suitable. We do not recommend massage before 3 months or after 7 months.

Do I need to talk during the massage?

Only if you want to. The most important thing is to let us know your preferred pressure, any pain, discomfort, areas to avoid, or if the temperature is uncomfortable.

What products do you use?

For body treatments, we use Equatoria and LPG. For facial treatments, we use Alpinage and LPG.

Which facial treatment should I choose?

The choice depends on your skin type and goal: hydration, radiance, comfort, purifying, anti-ageing, or soothing. If you're unsure, we'll guide you after a quick diagnosis in the cabin. You can also choose an open facial treatment to be defined at the time of booking.

I have sensitive skin — which treatment is recommended?

We'll opt for a gentle, soothing and protective treatment. Please let us know about any sensitivities, allergies, dermatological treatments or recent reactions. Recommended treatment: Hydra plus.

Which treatment should I choose for a dull complexion?

A radiance or hydrating treatment is generally suited to restoring luminosity and freshness to the face. Recommended treatment: Anti-age expert.

Which treatment should I choose for dehydrated skin?

A hydrating and plumping treatment is recommended. It provides comfort and helps the skin regain suppleness and softness. Recommended treatment: Hydra plus.

Which treatment should I choose for mature skin?

An anti-ageing, firming or regenerating treatment may be recommended depending on your goal: radiance, wrinkles, comfort or firmness. Recommended treatment: Anti-age LPG.

Should I arrive without make-up?

It's not required, but preferable where possible. Make-up removal is part of the treatment preparation if necessary.

What is the difference between a scrub and a body wrap?

A scrub exfoliates and leaves the skin feeling softer. A body wrap hydrates, nourishes, remineralises the body and provides a sense of comfort.

Which type of scrub should I choose?

The choice depends on your skin and your goal: softness, radiance, preparation for a massage or a body treatment. Sensitive skin will require a gentler scrub.

Which type of wrap should I choose?

We can offer a hydrating, nourishing, relaxing, remineralising or detox wrap.

Can I have a scrub before a massage?

Yes — it's a great combination. The scrub prepares the skin and makes the subsequent massage even more enjoyable and effective.

Do I need to shower after a scrub or wrap?

Depending on the treatment, a shower may be required. Our team will explain the process on site and advise you on what to do before and after.

Do you offer hand treatments?

Yes — we offer hand treatments focused on beauty, comfort and hydration: nail filing, cuticle care, massage, mask or nourishing treatment depending on the service chosen.

Do you offer foot treatments?

Yes — we offer foot treatments for comfort and aesthetics: foot beauty, nourishing treatment, massage and light work depending on the service chosen.

Do you apply regular nail polish?

Yes. For feet, please wear open shoes to protect the finish.

Do you apply semi-permanent nail polish?

No, we do not offer this service.

Do you remove semi-permanent nail polish?

No, we do not offer this service.

Can I book a hand or foot treatment alongside another treatment?

Yes — we can arrange treatments one after another to offer you the best sequence.

What should I be careful about before hair removal?

Please do not apply any oil or cream to the area before your appointment.

What should I be careful about after hair removal?

Avoid sun exposure and UV light for 24 hours after the treatment.